Samsung India — Extended warranty service repair complain for washing machine model no. wm full 90bwme bearing serial no. w0335pdda00673

Address:

Mumbai City, Maharashtra, 400007

Dear sir,

I had purchased a samsung washing machine model no. wm full 90bwme on date 31/12/2013 bearing serial no. w0335pdda00673 from authorised registered dealer kohinoor televideo pvt. ltd. situated at 53, rajesh building, opp. lamington road police station, mumbai - 400007. i had also purchased extended warranty (invoice/warranty proof enclosed) dated 08/05/2014 of the washing machine as offered by kohinoor on behalf of samsung at the time of warranty purchase.

I had made service repair complaints to kohinoor & samsung since 2 months ago over the telephonic calls regarding washing machine problem. the service repair complaint which is still not currently attended to is that the washing machine water inlet is not dispensing water inside the machine drum resulting in water not filling in the drum.

When i had complained for service repair to kohinoor, they told me to register complain to samsung customer care and when contacted samsung customer care they again diverted me to kohinoor saying that “your dealer from where you have purchased has to register the service repair complain with us as you have purchased extended warranty from them”. then i again contacted kohinoor several times and they said that “your complaint has been registered and the repair technician will come soon” who never came. when contacted again to kohinoor the manager/head was not at all co-operative and was rude and then later said “they cannot provide any repair service under the extended warranty purchased by us”.

I feel cheated, harassed & being pushed around for the extended warranty that i have purchased and the service repair that is not being provided to me under it by samsung & khoinoor.

I request you to kindly look into to matter and solve the problem urgently. please also see to it that the same matter is not faced again by me or any other customers in the future.

Thanking you.
Yours faithfully,
Alka jain.