Samsung India — Gorilla glass replacement | |||
Sir i'm your loyal customer for the last 10 years and have bought at least 12 mobiles and recently purchased samsung galaxy a5 2016 on 29/5/2016 for rs. 25000 having gorilla glass, on 8th july it was accidentaly droped by me and its screen broke. As i took it to customer care but they told me to pay rs 8500, for replacement of the screen. If it is such a high end mobile phone and equipped with the gorilla glass then why should i pay for the screen replacement or samsung is not providing gorilla glass but falsly claims so... Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
My husband purchased S6EDGE WORST FONE LAST LETTER WRITTEN TO CEO’S IS BELOW :
Reference to complaint dt. 8/7/16, 12/7/16, 13/7/16, 15/7/16, 16/7/16 I am not understanding that how much sincere you and your deptt. and what’s your procedures to tackle complaints. And also tell me please how much one customer should wait for response from your concern team.
TIME WASTED IN AMBEY COMMUNICATION CENTRE 24-26 HOURS.
Key FEATURES of AMBEY COMMUNICATION:
Engineer IMRAN KHAN always insulted me.
Misguided me
Two times called aa jao sir kaam turant ho jayega after wasting 2-3 hours “oh sir sorry aapko galti se bula liya” there SANDEEP CHOPRA knows each and everything about my mobile.
Stolen my PENDRIVE in which 10 years of my experience data was saved.
TIME WASTED in CUSTOMER HARRASEMENT CENTRE[protected] is APPROX. MORE THAN 70 HOURS.
Case handled by:
6 SUPERVISORS
RAJAT
Rajani*
Sandeep*
Chandan
Virender
Manish Gupta
1 Sr. SUPERVISOR
Kumar Saurav
3 ESCALLATION TEAM
Rahul
Ankit*
Tazim
2 MANAGERS
Sudipto
Priyanka
6 EMAILS to CEO’s desk
Dt. 08/07/2016, 12/07/2016, 13/07/2016, 15/07/2016, 16/07/2016.
ISHA VERMA
isha.[protected]@partner.samsung.com
Manager Customer Experience
Desk Phone:[protected] Ext 1540
(Mon – Fri, 08:30 AM – 05:30 PM)
7 emails,
4 VOICE NOTES
Many calls (never attended)
BUT SORRY to say that NOBODY contacted to me till 25/07/2016 10:50A.M..
Now what should I understand. As above material u can understand i noted each and everything.
By purchasing S6EDGE i EARNED
Loss of GOODWILL – as patient contacting me fone shows not reachable, switch off, ringing, call waiting BUT ON MY FONE THERE US NO ACTIVITY.
MENTAL TENSION.
PHYSICAL TENSION -Occured by not properly work of fone AND MOST DELIGHTFUL BACKHAND TEAM.
TIME LOSS – SERVICE CENTRE 24-26 hours and in CUSTOMER HARRESMENT CENTRE MORE THAN 70 HOURS.
INSULT – Everytime Egineer IMRAN KHAN INSULTED ME and SANDEEP CHOPRA not taken this issue seriously.
FINANCIAL LOSS – Visited AMBEY COMMUNICATION 8 times approx. 12 kms from my reach.
Experience loss – They stolen my PENDRIVE in which 10 years of data was saved.
MISGUIDENCE -1st time engnn says bring cable after sometime after that they deny to change cable.
MISCOMMITMENT – WHOLE DEPTT.
PROBLEM FACING NOW:
HEAT (30%), HANG NETWORK.
CONTACTS again deleted RANDOMLY and AUTOMATICALLY.
Memo to ONE NOTE (copy – paste).
Camera again taken 4 times to adjust about 45 seconds.
Fone again AUTO-RESTART TWICE.
SLOW CHARGING in ever two days.
3 times SCREENSHOT TAKEN but NOT SAVED ANYWHERE.
2 times wi-fi (which is akways on) taken 15 – 22 minutes to connect.
WAITING BY 7/JULY/2016 TILL DATE 25/JULY/2016 now more than 17 days:
NO ONE CALL
Your response radiculous.
FRUSTRATED and HARRASED CUSTOMER
Dr. Ashish Shukla
[protected]
S6 edge
Request No. [protected]
Reference to complaint dt. 8/7/16, 12/7/16, 13/7/16, 15/7/16, 16/7/16 I am not understanding that how much sincere you and your deptt. and what’s your procedures to tackle complaints. And also tell me please how much one customer should wait for response from your concern team.
TIME WASTED IN AMBEY COMMUNICATION CENTRE 24-26 HOURS.
Key FEATURES of AMBEY COMMUNICATION:
Engineer IMRAN KHAN always insulted me.
Misguided me
Two times called aa jao sir kaam turant ho jayega after wasting 2-3 hours “oh sir sorry aapko galti se bula liya” there SANDEEP CHOPRA knows each and everything about my mobile.
Stolen my PENDRIVE in which 10 years of my experience data was saved.
TIME WASTED in CUSTOMER HARRASEMENT CENTRE[protected] is APPROX. MORE THAN 70 HOURS.
Case handled by:
6 SUPERVISORS
RAJAT
Rajani*
Sandeep*
Chandan
Virender
Manish Gupta
1 Sr. SUPERVISOR
Kumar Saurav
3 ESCALLATION TEAM
Rahul
Ankit*
Tazim
2 MANAGERS
Sudipto
Priyanka
6 EMAILS to CEO’s desk
Dt. 08/07/2016, 12/07/2016, 13/07/2016, 15/07/2016, 16/07/2016.
ISHA VERMA
isha.[protected]@partner.samsung.com
Manager Customer Experience
Desk Phone:[protected] Ext 1540
(Mon – Fri, 08:30 AM – 05:30 PM)
7 emails,
4 VOICE NOTES
Many calls (never attended)
BUT SORRY to say that NOBODY contacted to me till 25/07/2016 10:50A.M..
Now what should I understand. As above material u can understand i noted each and everything.
By purchasing S6EDGE i EARNED
Loss of GOODWILL – as patient contacting me fone shows not reachable, switch off, ringing, call waiting BUT ON MY FONE THERE US NO ACTIVITY.
MENTAL TENSION.
PHYSICAL TENSION -Occured by not properly work of fone AND MOST DELIGHTFUL BACKHAND TEAM.
TIME LOSS – SERVICE CENTRE 24-26 hours and in CUSTOMER HARRESMENT CENTRE MORE THAN 70 HOURS.
INSULT – Everytime Egineer IMRAN KHAN INSULTED ME and SANDEEP CHOPRA not taken this issue seriously.
FINANCIAL LOSS – Visited AMBEY COMMUNICATION 8 times approx. 12 kms from my reach.
Experience loss – They stolen my PENDRIVE in which 10 years of data was saved.
MISGUIDENCE -1st time engnn says bring cable after sometime after that they deny to change cable.
MISCOMMITMENT – WHOLE DEPTT.
PROBLEM FACING NOW:
HEAT (30%), HANG NETWORK.
CONTACTS again deleted RANDOMLY and AUTOMATICALLY.
Memo to ONE NOTE (copy – paste).
Camera again taken 4 times to adjust about 45 seconds.
Fone again AUTO-RESTART TWICE.
SLOW CHARGING in ever two days.
3 times SCREENSHOT TAKEN but NOT SAVED ANYWHERE.
2 times wi-fi (which is akways on) taken 15 – 22 minutes to connect.
WAITING BY 7/JULY/2016 TILL DATE 25/JULY/2016 now more than 17 days:
NO ONE CALL
Your response radiculous.
FRUSTRATED and HARRASED CUSTOMER
Dr. Ashish Shukla
[protected]
S6 edge
Request No. [protected]
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd