Samsung India — Harassment by Samsung executive at Samsung store

Address:	Pune, Maharashtra, 41101r
Website:	samsung.in

Hi I visited Samsung store at kalyani nagar Pune today 2nd december at 1 pm here I wanted to buy Samsung A7 on exchange and the device is samsung note 3 after the discussion with the executive.He completely checked the device and the price quoted to me was 7k and after the discussion he said that since battery will not be new so the price will be 6700.Since the swipe machine was not there so he confirmed that I had to wait for some time as the swipe machine of 0 PERCENT EMI and the colour is not available so I have to wait for 15 mins so we waited butility the executive tool almost 2 hours and we waited there without being even asked for water and post the machine came we concluded the sale at 19200 after exchange so we asked him to transfer our data which he did but while transferring the data he said that SD card is not working and he won't acrept the phone and either I return the phone or payou him additional amount which i refused and he humiliated me in front of my team mate and hasn't transferred my data also I want to know that how after a sale or a contract is concluded you can change it.This is not acceptable from a company like Samsung which boasts of good service.I want you to resolve the issue and pay for the damages and I want a disciplinary action to be taken against the guy.Regards -Varun Blaggan, contact no-[protected]