[Resolved] Samsung India — Improper customer service

shritam

from Mumbai, Maharashtra

Address:	411037
Website:	www.samsung.com

I had purchased samsung refrigerator on 14th august 2015.
Water discharge started on 8th july 2016. After talking to customer service i was assured that engineer will visit and correct the fault (reference no [protected], discussed with mr sandeep). As days passed by i forgot about this issue. Suddenly today as on 29th august i called their customer service to remind them about the pending issue they told me "sorry sir your refrigerator is not in warranty and it will be charged rs 500+ service tax" on inquiring why engineer was not sent when i had 1st raised the issue he could not answer it.
I raised 1 more complaint [protected] with mr ashish.

Samsung tag line should be "fooling customers smartly "

shrikant navandar
[protected]

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Oct 3, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd