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I have also the same issue. At the time of purchase seller said that Samsung has very gud customer service. They respond very soon, but all is myth. I am one of the very old customer of Samsung and i purchased only Samsung product always. but Now samsung is only big name and not focusing on after sale service. I had call at least 3 time at customer care about the mount wall installation of my LED TV. But no service engineer visited till yet. It is regarding request no: [protected]. Customer Care and service center executive all tells lies to you. They just focusing on picking there salaries and commissions.
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Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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