Samsung India — Led tv - model 32f5100 | |
Complaint no.[protected] Purchased tv on 12-jan-14 - cost 3400/- (1yr warranty) Panel replaced on 18-feb-15 - cost 12600/- (1 yr warranty) Again after 13months the panel got faulty, i don't understand how such a big company make the products, which product lasting is just to cover the warranty period. Now i raised this complaint to take out the garbage from my home and dispose it off. Advise to other customer also not buy any samsung tv. Regards, Soubhagya +91-[protected] Was this information helpful? | |
|
Samsung India customer support has been notified about the posted complaint. | |
 7 Comments | |
Comments
Not functioning
Received a call from bull guy from samsung, he doesn't know what is the problem and telling me to refund the amount.
When i said how you will refund with out any bank account no, he disconnected the call.
Very poor staff... Doesn't know how to talk with customer.
Regards,
Soubhagya
91-[protected]
When i said how you will refund with out any bank account no, he disconnected the call.
Very poor staff... Doesn't know how to talk with customer.
Regards,
Soubhagya
91-[protected]
Purchased tv on 12-jan-14 - cost 34000/- (1yr warranty)
Panel replaced on 18-feb-15 - cost 12600/- (1 yr warranty)
12-apr-16
Engg visited my home today, again same story repeated that panel is faulty.
New panel cost would be around approx. 16000/-.
Still waiting a call from the Samsung management to take a decision on this.
Regards,
Soubahgay
+91-[protected]
Panel replaced on 18-feb-15 - cost 12600/- (1 yr warranty)
12-apr-16
Engg visited my home today, again same story repeated that panel is faulty.
New panel cost would be around approx. 16000/-.
Still waiting a call from the Samsung management to take a decision on this.
Regards,
Soubahgay
+91-[protected]
Received a call from Samsung with 50% off on the panel but only 3months warranty.
Finally I decided not to go with any new thing better I should through this tv and buy a new either from Sony or LG.
But during the search I found a technician, who repaired the panel in front of me at my home and charged 2500/- with at least 6 month warranty.
Final conclusion :- Samsung is looting their customer like any thing and their technicians are also not capable enough to repair their products.
Finally I decided not to go with any new thing better I should through this tv and buy a new either from Sony or LG.
But during the search I found a technician, who repaired the panel in front of me at my home and charged 2500/- with at least 6 month warranty.
Final conclusion :- Samsung is looting their customer like any thing and their technicians are also not capable enough to repair their products.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Alkapuri colony, Karimnagar