[Resolved]  Samsung India Ltd — Product quality, very bad & worst service

Address:

Kolkata, West Bengal

Dear Sir,

This is to inform to you that I had purchased a mobile hand set model
no -GT-I8262MBAINS, SERIAL NO - RZ1F41DLKPN, ([protected]) of your
company on dated But after purchasing 7 days it got started problems.


1. Some times showing low battery and then switched off.

2. Some time showing high/full charged but going off automatically.

3. Some time it showing blank display / display white.

4. It going off at the time of talking automatically and then on automatically.

5. Some time it hangs.

6. Some time showing no tower.


I
visited your service center named on dated they received my set and
later informed me that set is repaired and PCB change now it is ok.

But I told them at the time of hand over the set at 1st visit that not to repair the set without inform to me.

After
that when went to your service center to received the set at that time
of delivery set found faulty and not on at that time and they

said it has to be Software updated.
My question is that 1. Have I done a mistake to buy a mobile hand set such a reputed band like SAMSUNG.
2.
Have I done a mistake to visit to your service center, because they
have no common sense to intimate the customer before changing the part.

In spite of telling not to change any part with our permission.

If
the set gets troubled from the beginning. Why don’t you changing it from
the first day? I request them to change the set but nobody give any
response

In lieu of they are changing part in it without any intimate to me. What type of service is it, I don’t know.
It could not be a good service such a reputed company like SAMSUNG I expect.
So, It is request to you to look in this matter, and grateful to you if replace the set as soon as possible.

Thanks & Regards
Souvik Paul
[protected]