Samsung India — Mobile handset

Address:

Ranchi, Jharkhand, 834003

Date :[protected]

I have purchased a samsung mobile (Type b-350) from anand stationers, airport road, hinoo, ranchi 834002 (Jharkhand) on[protected]. Just after using it i could find that i am not able to receive about 50% of calls as it was getting cut as soon as i put the receiving button on. I submitted the mobile within a week in the shop stating the problem. They accepted the mobile and after a few days, they said that the problem has been rectified. But again i could find that the same problem continued. Again i submitted the mobile in the shop. They sent the mobile to the repair center of samsung in lalpur, ranchi.

The authorised repair center of samsung returned the mobile so called repair after 15 - 20 days through anand stationers. When i collected the hand set the same problem continued but the rate of call cut reduced to 30 - 40% from 50%.

Again i deposited my mobile in the shop situated in hinoo. Even after more that a month, the mobile has not been returned to me. When i contacted the shop they state that the set is working fine.In this connection i have to state that an agency has to give me guarantee that the set is working fine.

I contacted your toll free customer service and talked to shri sagar on[protected] in the after noon. He suggested me to submit the set in the authorised service center in lalpur. The set is with the shop.

The service centre is about 12 km from my place of stay. Once it has been submitted to the service center by the shop. They could not repair it properly. Now, why should i take the botheration of going to the service center, which is about 12 km from my place. Again i will have to go to them for collection of the same. This is not help of service from the service center.

I need either mobile set to be changed or if repair is required it should be collected from the shop or my place. I can not tolerate further torture.

A k singh, ranchi, [protected]/ [protected]