Samsung India — Mobile phone

Address:

Bangalore, Karnataka, 560008

I have visited your samsung service center in marathalli on 16/07/2016 for my sumsung mobile A8 since my front cam was not working after software updation, Which was purchased on 6/12/2015. I met Mr.Srikanth, I have told him the issue is he asked any chance of water log. I said no.But he was arguing with me and saying that he will not open it since water log. Atlast he said he can't open check since the Front camera was out of stock.
He said that, he will be ordering the Front camera and give a call once its in place. I agreed and went.

After week time, i have not received a call and even i could nt reach him on the numbers he gave. So i again walked in on 23/03/2016. Where srikanth has asked Mr.lokesh to check the mobile. In front of me he opened the LCD and replaced the front camera and said its the mother board problem. Currently mother board is not in stock. He said will order for the mother board and pick my mobile for service since the stand by mobile is not there. I asked will not be a problem if am using the mobile. He said no, so i was using the mobile as usual.

On 28/07/2016, My LCD got black/white in small area, I have message Mr lokesh stating the issue. even i called him and informed, he asked me how the LCD is Pink or black. i said its balck/and white in one part it getting speared all over the screen and flow is with pink colour. He requested me to to visit the office.

I went to the service center, showed the mobile to him, He checked and replied me that the LCD got damage. We cant change the same under warranty. i said after removing the LCD on 23/07/2016 I am facing this problem.

Later i have met the owner, even I asked to provide me a letter he denied to give letter he agreed for mail. I have informed him i am facing the issue because of poor service and handling the customer with proper information. i[censored] would have solved the issue on first day or second day. I would have not face the issue. not in position to pay Rs8400. But they instincts me to pay for the replacing the LCD. Even though mobile is under warranty.