[Resolved] Samsung India — Mobile phone

[Resolved] Samsung India — Mobile phone - sm j500fzkdins

P p.shyam sunder from Ahmedabad, Gujarat

I am p. shyam sunder I lost my samsung j5-j500f smart phone Imei no1 352672/07/148310/1 Imei no2 352673/07/148310/9 Mobile phone - sm j500fzkdins Bought on 17/11/2015 Vasanth&co Adyar Chennai-600020 I lost the mobile on 15/10/2016 in the bus near gundy-chennai at around 9;00 am Ir please help me sir, My contact number P, shyam sunder [protected] Was this information helpful? No (0) Yes (0)
Nov 23, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 22, 2016 Samsung India Customer Care's response Dear Customer, Greetings! This is in regards to the complaint of your Samsung Mobile. We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data. The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile. We would also like to state that all the basic features, interface etc. are explained at the point of sales. As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product. Thanks & Regards, Customer Experience Samsung India Electronics Pvt. Ltd.
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