[Resolved]  Samsung India — Mobile - s6

Address:Chennai, Tamil Nadu, 600063

I had a issue with volume down button in my s6 mobile. The phone is out of warranty. I approached the authorized samsung service center in tambaram, chennai. Upon checking they mentioned that for checking the phone they need to open the mobile since its in concealed panel with glass they mentioned that they cannot give any guarantee for the glass breakage which i have to do it at my own risk. If it breaks replacing the glass panel would cost 4500.

We the consumers are not responsible for the design of the phone. We have invested a huge amount and purchased a phone and now for service if you guys are not giving any guarantee where could we go. If an authorized service doesnt even give guarantee then why does samsung manufacture these types of model phones.

Service center address
No. 109a, s. V. S. Complex, sivasahanmugam road, tambaram west, chennai - 600045
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Nov 4, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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