Samsung India — Most callous response for customer support and service

Address:Nagpur, Maharashtra, 440025

After purchase of Samsung Refrigerator I am repenting as Samsung is having very poor service and worst response to customer. My Refrigerator model RT-28HCUX was purchased on 15 Nov 11 from Nagpur from Samsung Plaza. After noticing cooling problem call was made on 26 May 2016 to Samsung on their toll free number[protected], which was very promptly replied and I was given a reference no [protected] then a complaint no. [protected]. I was assured by them that by 8 PM on same day either the service engineer will come or I will get a call but nothing happened. Subsequently since past two days ie. on 27 and 28 May 2016 I have made almost 10 calls, but each time it is told that the engineer will come by 8 PM or a call will be made by him. It is now understood that Samsung is not having adequate customer handling system. Like other Chinese companies, who are selling the product and vanishing, one day, when the sell of Samsung refrigerator will go down, they will simply disappear and the purchasers will face the problem of servicing. I had faced similar problems of Samsung for one mobile hand set and a computer monitor, which ultimately I had to scrap. (I believe that this problem will be with all products of Samsung). So better to not to purchase and Samsung product.
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Samsung India customer support has been notified about the posted complaint.
May 28, 2016
Updated by P V Des
Last sentence typing error : To be read as "So better to not to purchase any Samsung product."
Complaint comments 

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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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