Samsung India — Regarding e-5 mobile set. | |||
Sir Yestarday i received following mails from samsung customer care centre. I am here with forwading same mail for your kind information. Thank you Byahattimath cv. Samsung enterprise portal mysingle Dear sir, Greetings! It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We would like to mention that samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage. The warranty cannot be considered in any of the above mentioned cases as samsung follows global quality, testing and repair procedures which cannot be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale.In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, samsung cannot assure the equated performance of the same product. We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product. Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction. We value your relationship with samsung and assure you of our best services, always. Reference number is: [protected] Best regards, Preeti dabas Samsung customer care team Sir. Thank you for your responce for my mail. I am really very happy for your supports. Yestarday i have again visited your service centre for submitting my letter, in service centre nobody Has ready to take letter. Nobady has not given acknowledgement for my letter (That letter i hv attached In attachments). I put my letter on manager table & come back. They are not ready to solve my Problem. Simply they are showing there hands towards samsung customer care centre. Their attitude with Customer is not good. They are not ready to hear my problem. Actually i am suffering in office with out Mobile due to your service centre negligency. It is not good for your reputed company. Till today i hv Not recieved returned call from your customer care centre/service centre regarding my mobile problems. Once again i request you, please solve my problem immidiatly because many days have passed Now. For all this, service centre is main cause for these problems. They are not handling in agood Manner at the time of my mobile service. From, Byahattimath cv. By byahattimath c v 6 hours 26 minutes ago Sir/madam, Till my samsung e-5 mobile set problem have not been solved. So today i hv sent once again mail to service centre & customer care centre. What i hv sent same is forwarding for your kind information. Y f Byahattimath cv Sir, Ub;regarding my e5 mobile set. I the below said customer, i hv given you letter regarding my e-5 mobile set whitch is display has Been damaged by your service centre peoplle. But till today i hv not recieved any solvation regarding my E-5 mobile set from your end. How many days till requered for solving my problem please tell me. Now Already 25 days hv passed till today problem not solved. Please take suitable/proper disigen my problem. Further i want to say some words that when i hv given you my mobile to your service centre my Mobile screen/display is in good condition except switched off problem. Your service centre peoples hv Damaged screen/display. It is purely negligency of your service centre. Therefore i am ready to pay Ervice/repair charges only not display damaged charges. Y f Byahattimath cv 17/05/2016. Sir, Ub:negligency_of_mobile_repair_centre Ref no; â[protected]. I am very sorry to hear your words regarding solving of my problem about e-5 mobile set. I never Expected such statement from you. I hv already told you in my previous statement that my mobile phone is In good condition at the time of submitting to your service centre except switch off problem & there is No display damaging problem. At the time of repair your mobile service centre thechnician has damaged Creen/display due to over heat at the time of removing battery. Tell me is it my fault? Why can i pay Display damaging cost? It is purely shows that it is your service centre fault. I hv also told that i Will ready to pay only service charges. But in service centre they are telling me that i hv to pay the Display charges. Tell me sir is it correct. Now you are also written in your statement that customer hv To pay the cost. Tell me whitch cost? Whether repair cost (Service charges) or display cost & repair Cost? I never expected such a statement from your end. Once again i request you please take correct disigen. Please see whose fault it is? Guide them to Ervice centre. Because it is purely negligency of service centre. Dont put cost on customers head. Please take suitable/proper disigen, now what you have taken disigen is shows once side disigen. Further Also i want to good disigen from your end. Suppose if i hv not recived suitable disigen from your end Further i will file my application in consumer forum. Thank you sir, Yours faithfuly Byahattimath cv Date:17/05/2016 Was this information helpful? | |||
|
Samsung India customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Sir/Madam,
Till my samsung E-5 mobile set problem have not been solved.so today i hv sent once again mail to service centre & customer care centre. what i hv sent same is forwarding for your kind information.
y f
Byahattimath CV
Sir,
sub;regarding my E5 mobile set.
I the below said customer, I hv given you letter regarding my E-5 mobile set whitch is display has
been damaged by your service centre peoplle.But till today i hv not recieved any solvation regarding my
E-5 mobile set from your end.how many days till requered for solving my problem please tell me.now
already 25 days hv passed till today problem not solved.please take suitable/proper disigen my problem.
further i want to say some words that when i hv given you my mobile to your service centre my
mobile screen/display is in good condition except switched off problem.your service centre peoples hv
damaged screen/display.it is purely negligency of your service centre.therefore i am ready to pay
service/repair charges only not display damaged charges.
Y f
Byahattimath CV
17/05/2016.
Sir,
sub:Negligency_of_mobile_repair_centre
REf no; â[protected].
I am very sorry to hear your words regarding solving of my problem about E-5 mobile set.I never
expected such statement from you.I hv already told you in my previous statement that my mobile phone is
in good condition at the time of submitting to your service centre except switch off problem & there is
no display damaging problem. At the time of repair your mobile service centre thechnician has damaged
screen/display due to over heat at the time of removing battery.Tell me is it my fault? why can i pay
display damaging cost? It is purely shows that it is your service centre fault. i hv also told that i
will ready to pay only service charges.But in service centre they are telling me that i hv to pay the
display charges.Tell me sir is it correct. Now you are also written in your statement that customer hv
to pay the cost.Tell me whitch cost? whether repair cost(service charges) or display cost & repair
cost?I never expected such a statement from your end.
Once again i request you please take correct disigen.please see whose fault it is? guide them to
service centre. Because it is purely negligency of service centre. dont put cost on customers head.
please take suitable/proper disigen, now what you have taken disigen is shows once side disigen.Further
also i want to good disigen from your end. suppose if i hv not recived suitable disigen from your end
further i will file my application in consumer forum.
thank you sir,
yours faithfuly
Byahattimath CV
date:17/05/2016
Till my samsung E-5 mobile set problem have not been solved.so today i hv sent once again mail to service centre & customer care centre. what i hv sent same is forwarding for your kind information.
y f
Byahattimath CV
Sir,
sub;regarding my E5 mobile set.
I the below said customer, I hv given you letter regarding my E-5 mobile set whitch is display has
been damaged by your service centre peoplle.But till today i hv not recieved any solvation regarding my
E-5 mobile set from your end.how many days till requered for solving my problem please tell me.now
already 25 days hv passed till today problem not solved.please take suitable/proper disigen my problem.
further i want to say some words that when i hv given you my mobile to your service centre my
mobile screen/display is in good condition except switched off problem.your service centre peoples hv
damaged screen/display.it is purely negligency of your service centre.therefore i am ready to pay
service/repair charges only not display damaged charges.
Y f
Byahattimath CV
17/05/2016.
Sir,
sub:Negligency_of_mobile_repair_centre
REf no; â[protected].
I am very sorry to hear your words regarding solving of my problem about E-5 mobile set.I never
expected such statement from you.I hv already told you in my previous statement that my mobile phone is
in good condition at the time of submitting to your service centre except switch off problem & there is
no display damaging problem. At the time of repair your mobile service centre thechnician has damaged
screen/display due to over heat at the time of removing battery.Tell me is it my fault? why can i pay
display damaging cost? It is purely shows that it is your service centre fault. i hv also told that i
will ready to pay only service charges.But in service centre they are telling me that i hv to pay the
display charges.Tell me sir is it correct. Now you are also written in your statement that customer hv
to pay the cost.Tell me whitch cost? whether repair cost(service charges) or display cost & repair
cost?I never expected such a statement from your end.
Once again i request you please take correct disigen.please see whose fault it is? guide them to
service centre. Because it is purely negligency of service centre. dont put cost on customers head.
please take suitable/proper disigen, now what you have taken disigen is shows once side disigen.Further
also i want to good disigen from your end. suppose if i hv not recived suitable disigen from your end
further i will file my application in consumer forum.
thank you sir,
yours faithfuly
Byahattimath CV
date:17/05/2016
please solve my problem.
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https://www.consumercomplaints.in › Samsung India › Samsung India — Regarding e-5 mobile set
Samsung India — Regarding e-5 mobile set
3 Reviews
By Byahattimath C v on May 13, 2016
Add a Comment
Mark as Resolved
Samsung India — Negligency of mobile repair centre
1 Review
By Byahattimath C v on May 2, 2016
Add a Comment
Mark as Resolved
Samsung (Mobile) india — samsung e-5 mobile
1 review
By byahattimath c v on may 2, 2016
Add a comment
Mark as resolved
I purchased samsung e-5 mobile in 03/04/2015 in bangalore. On 20/04/2016 i put mobile for charging, after 30 minute mobile has been switched off automatically. I hv phoned to customer care, accordig to their suggestion i hv givn mobile to service centre.In service centre they told rs 500/ will be service charges. I agreed & given my mobile for repair. After 2 days i recieved call from service centre to collect the mobile. When i seen my mobile i hv been shocked because my mobile display is damaged. I asked service engineer about that damages. They told me at the time of removing battery (Due to over heat) display has been damaged. I told to service engineer it is your fault/ negligency display has been damaged & pl replace the display. But he has told me to pay display charges & others i e rs 13500/. Then i brought this matter to customer care & lodge the complaint (No.[protected]/22/04/2016). But till today compliant has not been solved. Regarding this i hv called 4-5 times to customer care & service centre (Bill no.[protected]). Pl help me & what can i do. Pl take action against this mobile service centre (Name. Mobile seva, #103.1 st floor, krishna grand. Marathahalli outer ring road junction. Bangalore-560037. M no.[protected].) what they are talked with me those voice call (Regoder) with me. So pl give me correct justice in this matter.
C v byahattimath
Bangalore.
Email id [protected]@rediffmail.com
Negligency of mobile repair centre
Negligency of mobile repair centre
Negligency of mobile repair centre
Complaint Status
[May 02, 2016] Samsung India customer support has been notified about the posted complaint.
Sir, /Madam
According to your suggestion i have given letter to service centre(same is attached). i personaly visited cusumers service centre & they not ready to give acknowledgement to my letter.therefore i send my letter to customer service centre by email, & also gave one copy of letter to the manager without acknowledgment. but problem not solved.this is for your information.
y f
Byahattimath CV.
--
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Complaint Status
[May 13, 2016] Samsung India customer support has been notified about the posted complaint.
Complaint comments 2 Comments Updated: May 17, 2016 Update Complaint Share0Tweet0Share0
Comments
By Byahattimath C v on May 16, 2016
sir
Yestarday i received following mails from samsung customer care centre. I am here with forwading same mail for your kind information.
Thank you
Byahattimath CV.
Samsung Enterprise Portal mySingle
Dear Sir,
Greetings!
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.
The warranty cannot be considered in any of the above mentioned cases as Samsung follows global quality, testing and repair procedures which cannot be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.
We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.
In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Reference Number is: [protected]
Best Regards,
Preeti Dabas
Samsung Customer Care Team
Sir.
Thank you for your responce for my mail. i am really very happy for your supports.
yestarday i have again visited your service centre for submitting my letter, in service centre nobody
has ready to take letter.nobady has not given acknowledgement for my letter( that letter i hv attached
in attachments). I put my letter on manager table & come back. they are not ready to solve my
problem.simply they are showing there hands towards samsung customer care centre. their attitude with
customer is not good. they are not ready to hear my problem.actually i am suffering in office with out
mobile due to your service centre negligency.It is not good for your reputed company.Till today i hv
not recieved returned call from your customer care centre/service centre regarding my mobile problems.
once again i request you, please solve my problem immidiatly because many days have passed
now. for all this, service centre is main cause for these problems.they are not handling in agood
manner at the time of my mobile service.
From,
Byahattimath CV.
By Byahattimath C v on May 17, 2016
Sir/Madam,
Till my samsung E-5 mobile set problem have not been solved.so today i hv sent once again mail to service centre & customer care centre. what i hv sent same is forwarding for your kind information.
y f
Byahattimath CV
Sir,
sub;regarding my E5 mobile set.
I the below said customer, I hv given you letter regarding my E-5 mobile set whitch is display has
been damaged by your service centre peoplle.But till today i hv not recieved any solvation regarding my
E-5 mobile set from your end.how many days till requered for solving my problem please tell me.now
already 25 days hv passed till today problem not solved.please take suitable/proper disigen my problem.
further i want to say some words that when i hv given you my mobile to your service centre my
mobile screen/display is in good condition except switched off problem.your service centre peoples hv
damaged screen/display.it is purely negligency of your service centre.therefore i am ready to pay
service/repair charges only not display damaged charges.
Y f
Byahattimath CV
17/05/2016.
Sir,
sub:Negligency_of_mobile_repair_centre
REf no; â[protected].
I am very sorry to hear your words regarding solving of my problem about E-5 mobile set.I never
expected such statement from you.I hv already told you in my previous statement that my mobile phone is
in good condition at the time of submitting to your service centre except switch off problem & there is
no display damaging problem. At the time of repair your mobile service centre thechnician has damaged
screen/display due to over heat at the time of removing battery.Tell me is it my fault? why can i pay
display damaging cost? It is purely shows that it is your service centre fault. i hv also told that i
will ready to pay only service charges.But in service centre they are telling me that i hv to pay the
display charges.Tell me sir is it correct. Now you are also written in your statement that customer hv
to pay the cost.Tell me whitch cost? whether repair cost(service charges) or display cost & repair
cost?I never expected such a statement from your end.
Once again i request you please take correct disigen.please see whose fault it is? guide them to
service centre. Because it is purely negligency of service centre. dont put cost on customers head.
please take suitable/proper disigen, now what you have taken disigen is shows once side disigen.Further
also i want to good disigen from your end. suppose if i hv not recived suitable disigen from your end
further i will file my application in consumer forum.
thank you sir,
yours faithfuly
Byahattimath CV
date:17/05/2016
Post your Comment
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Please provide as much information as possible...
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Samsung India Logo Samsung India
Customer Care Service
2
%
Satisfactory Rating
Complaints8622
Responses436
Resolved85
+[protected] [Customer Care]
www.samsung.com/in
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View Full Information
Related Complaints
Samsung - Complaint for not installing the new microwave oven [800]
Sim Bsnl, Phone Samsung - about mobile draws [663]
Samsung Mobile - poor service [623]
Samsung Mobile - Lost mobile phone [402]
Samsung Mobile - blocking the stolen phone [283]
View all Samsung India Reviews
Consumer Complaints | Submit Complaint | Sitemap | View full list of Companies | Latest Complaints | Updated Complaints | Terms o[censored]se | Privacy Policy | Google+
© 2016 Consumer Complaints Forum
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us
Search
search By
https://www.consumercomplaints.in › Samsung India › Samsung India — Regarding e-5 mobile set
Samsung India — Regarding e-5 mobile set
3 Reviews
By Byahattimath C v on May 13, 2016
Add a Comment
Mark as Resolved
Samsung India — Negligency of mobile repair centre
1 Review
By Byahattimath C v on May 2, 2016
Add a Comment
Mark as Resolved
Samsung (Mobile) india — samsung e-5 mobile
1 review
By byahattimath c v on may 2, 2016
Add a comment
Mark as resolved
I purchased samsung e-5 mobile in 03/04/2015 in bangalore. On 20/04/2016 i put mobile for charging, after 30 minute mobile has been switched off automatically. I hv phoned to customer care, accordig to their suggestion i hv givn mobile to service centre.In service centre they told rs 500/ will be service charges. I agreed & given my mobile for repair. After 2 days i recieved call from service centre to collect the mobile. When i seen my mobile i hv been shocked because my mobile display is damaged. I asked service engineer about that damages. They told me at the time of removing battery (Due to over heat) display has been damaged. I told to service engineer it is your fault/ negligency display has been damaged & pl replace the display. But he has told me to pay display charges & others i e rs 13500/. Then i brought this matter to customer care & lodge the complaint (No.[protected]/22/04/2016). But till today compliant has not been solved. Regarding this i hv called 4-5 times to customer care & service centre (Bill no.[protected]). Pl help me & what can i do. Pl take action against this mobile service centre (Name. Mobile seva, #103.1 st floor, krishna grand. Marathahalli outer ring road junction. Bangalore-560037. M no.[protected].) what they are talked with me those voice call (Regoder) with me. So pl give me correct justice in this matter.
C v byahattimath
Bangalore.
Email id [protected]@rediffmail.com
Negligency of mobile repair centre
Negligency of mobile repair centre
Negligency of mobile repair centre
Complaint Status
[May 02, 2016] Samsung India customer support has been notified about the posted complaint.
Sir, /Madam
According to your suggestion i have given letter to service centre(same is attached). i personaly visited cusumers service centre & they not ready to give acknowledgement to my letter.therefore i send my letter to customer service centre by email, & also gave one copy of letter to the manager without acknowledgment. but problem not solved.this is for your information.
y f
Byahattimath CV.
--
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Regarding e-5 mobile set
Complaint Status
[May 13, 2016] Samsung India customer support has been notified about the posted complaint.
Complaint comments 2 Comments Updated: May 17, 2016 Update Complaint Share0Tweet0Share0
Comments
By Byahattimath C v on May 16, 2016
sir
Yestarday i received following mails from samsung customer care centre. I am here with forwading same mail for your kind information.
Thank you
Byahattimath CV.
Samsung Enterprise Portal mySingle
Dear Sir,
Greetings!
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.
The warranty cannot be considered in any of the above mentioned cases as Samsung follows global quality, testing and repair procedures which cannot be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.
We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.
In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Reference Number is: [protected]
Best Regards,
Preeti Dabas
Samsung Customer Care Team
Sir.
Thank you for your responce for my mail. i am really very happy for your supports.
yestarday i have again visited your service centre for submitting my letter, in service centre nobody
has ready to take letter.nobady has not given acknowledgement for my letter( that letter i hv attached
in attachments). I put my letter on manager table & come back. they are not ready to solve my
problem.simply they are showing there hands towards samsung customer care centre. their attitude with
customer is not good. they are not ready to hear my problem.actually i am suffering in office with out
mobile due to your service centre negligency.It is not good for your reputed company.Till today i hv
not recieved returned call from your customer care centre/service centre regarding my mobile problems.
once again i request you, please solve my problem immidiatly because many days have passed
now. for all this, service centre is main cause for these problems.they are not handling in agood
manner at the time of my mobile service.
From,
Byahattimath CV.
By Byahattimath C v on May 17, 2016
Sir/Madam,
Till my samsung E-5 mobile set problem have not been solved.so today i hv sent once again mail to service centre & customer care centre. what i hv sent same is forwarding for your kind information.
y f
Byahattimath CV
Sir,
sub;regarding my E5 mobile set.
I the below said customer, I hv given you letter regarding my E-5 mobile set whitch is display has
been damaged by your service centre peoplle.But till today i hv not recieved any solvation regarding my
E-5 mobile set from your end.how many days till requered for solving my problem please tell me.now
already 25 days hv passed till today problem not solved.please take suitable/proper disigen my problem.
further i want to say some words that when i hv given you my mobile to your service centre my
mobile screen/display is in good condition except switched off problem.your service centre peoples hv
damaged screen/display.it is purely negligency of your service centre.therefore i am ready to pay
service/repair charges only not display damaged charges.
Y f
Byahattimath CV
17/05/2016.
Sir,
sub:Negligency_of_mobile_repair_centre
REf no; â[protected].
I am very sorry to hear your words regarding solving of my problem about E-5 mobile set.I never
expected such statement from you.I hv already told you in my previous statement that my mobile phone is
in good condition at the time of submitting to your service centre except switch off problem & there is
no display damaging problem. At the time of repair your mobile service centre thechnician has damaged
screen/display due to over heat at the time of removing battery.Tell me is it my fault? why can i pay
display damaging cost? It is purely shows that it is your service centre fault. i hv also told that i
will ready to pay only service charges.But in service centre they are telling me that i hv to pay the
display charges.Tell me sir is it correct. Now you are also written in your statement that customer hv
to pay the cost.Tell me whitch cost? whether repair cost(service charges) or display cost & repair
cost?I never expected such a statement from your end.
Once again i request you please take correct disigen.please see whose fault it is? guide them to
service centre. Because it is purely negligency of service centre. dont put cost on customers head.
please take suitable/proper disigen, now what you have taken disigen is shows once side disigen.Further
also i want to good disigen from your end. suppose if i hv not recived suitable disigen from your end
further i will file my application in consumer forum.
thank you sir,
yours faithfuly
Byahattimath CV
date:17/05/2016
Post your Comment
Your Rating (1 star is bad, 5 stars is good) No Rating
Please provide as much information as possible...
Spell check
Choose FileAdd Image
code
Submit
Samsung India Logo Samsung India
Customer Care Service
2
%
Satisfactory Rating
Complaints8622
Responses436
Resolved85
+[protected] [Customer Care]
www.samsung.com/in
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View Full Information
Related Complaints
Samsung - Complaint for not installing the new microwave oven [800]
Sim Bsnl, Phone Samsung - about mobile draws [663]
Samsung Mobile - poor service [623]
Samsung Mobile - Lost mobile phone [402]
Samsung Mobile - blocking the stolen phone [283]
View all Samsung India Reviews
Consumer Complaints | Submit Complaint | Sitemap | View full list of Companies | Latest Complaints | Updated Complaints | Terms o[censored]se | Privacy Policy | Google+
© 2016 Consumer Complaints Forum
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us
Yestarday i received following mail from samsung customer care centre. I hv sent below said reply to customer care centre & service centre. this is for your kind information.
Thank you
Byahattimath cv.
[protected]
To
Samsung Enterprise Portal (mySingle)
Dear Sir,
You are not understanding my point. your peoples are damaged my mobile display at the time of repair in samsung service centre in Bangalore.
I hv already told you i will ready to pay service charges only because your peoples are damaged display.So why can i pay the display charges? It is not
my fault.So try to understand my point. your people mistake display has damaged therefore why can i pay the display charges? It is your duty to replace
the display.It is not my problem.So please replace my mobile display by your cost only. Iam ready to pay labour/service cost only.So please think before
writting whose fault it is? Who has to pay the display charges.you are taking so many days regardig this.Till today you are not understand my problem.
Till now i am waiting for your decision.
Yours faithfuly
Byahattimath CV
Date:[protected].
Thank you
Byahattimath cv.
[protected]
To
Samsung Enterprise Portal (mySingle)
Dear Sir,
You are not understanding my point. your peoples are damaged my mobile display at the time of repair in samsung service centre in Bangalore.
I hv already told you i will ready to pay service charges only because your peoples are damaged display.So why can i pay the display charges? It is not
my fault.So try to understand my point. your people mistake display has damaged therefore why can i pay the display charges? It is your duty to replace
the display.It is not my problem.So please replace my mobile display by your cost only. Iam ready to pay labour/service cost only.So please think before
writting whose fault it is? Who has to pay the display charges.you are taking so many days regardig this.Till today you are not understand my problem.
Till now i am waiting for your decision.
Yours faithfuly
Byahattimath CV
Date:[protected].
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+91 89 3993 9899 [Customer Care]
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Yestarday i received following mails from samsung customer care centre. I am here with forwading same mail for your kind information.
Thank you
Byahattimath CV.
Samsung Enterprise Portal mySingle
Dear Sir,
Greetings!
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.
The warranty cannot be considered in any of the above mentioned cases as Samsung follows global quality, testing and repair procedures which cannot be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.
We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.
In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Reference Number is: [protected]
Best Regards,
Preeti Dabas
Samsung Customer Care Team
Sir.
Thank you for your responce for my mail. i am really very happy for your supports.
yestarday i have again visited your service centre for submitting my letter, in service centre nobody
has ready to take letter.nobady has not given acknowledgement for my letter( that letter i hv attached
in attachments). I put my letter on manager table & come back. they are not ready to solve my
problem.simply they are showing there hands towards samsung customer care centre. their attitude with
customer is not good. they are not ready to hear my problem.actually i am suffering in office with out
mobile due to your service centre negligency.It is not good for your reputed company.Till today i hv
not recieved returned call from your customer care centre/service centre regarding my mobile problems.
once again i request you, please solve my problem immidiatly because many days have passed
now. for all this, service centre is main cause for these problems.they are not handling in agood
manner at the time of my mobile service.
From,
Byahattimath CV.