[Resolved]  Samsung India — New ac smell issue - repeat complaint - inadequate attention

Address:	600049
Website:	Samsung India

Samsung ac purchased on 3rd july. Smell issue reported in aug, rayan services attended and changed the coil and blower due to humidity and fungus formation. Blower was not fixed properly and noise came up and i raised second issue in august. Same smell problem repeated after 20days. Third complaint registered in sep. Rayan services attended and gave the same solution. When i wanted a permanent solution/replacement of product rather than keep changing the coil and blower every one month, rayan services didn't respond properly and closed the complaint. I have raised fourth complaint and awaiting response from them. Ceo office message is a waste of time activity, i have written to them and no response still. Call centre supervisor call back - is also a waste of time. The root cause of the fungus and humidity formation is not looked at by anyone and rayan services is just pushing it by providing coil change solution everytime.

People attended
Rayan services : sakthivel, gowri shankar
Call centre supervisor - jayant raj
Ceo office complaint - rajesh

I am still having the problem and no permanent solution.ac is just 3months old. There is not senior person who can take this up