[Resolved] Samsung India — No action from past 20 days from Samsung

savita saluja_2

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Samsung has not taken action on compliant no [protected] for model no UA55H8000ARLXL. every day we are spending 2 hours in escalating matter but Samsung is refusing to support. We are requesting Samsung but no call back. Service center is sending SMS for assigning the engineer and the canceling it from backend. Till today none of the engineer called us and once he visited and without opening the TV, he mentioned fault is with Power supply. When I requested him to ensure that power supply is fault or not he mentioned he will check with new power supply only. Last year August we have similar issue and one chipset was changed. No action on complaint from 13th Sept and time waste on pretext of non availability of parts is not true. Engineer put order in front of me and confirm part is booked and available and will install next day and till today after 20 days no action

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Oct 29, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd