[Resolved]  Samsung India — No refund even after approval

Address:	New Delhi, Delhi, 110063
Website:	www.samsung.com

I bough a refrigerator worth Rs. 60000 on[protected] and it starting giving me trouble from the very first day when it was installed.
There was one or the other problem within the first month and I was told that I will be given either a replacement or refund from the company which is a process of one month and I am still waiting for the refund having the same defected piece at home and forcibly using it as I can not go and buy another one without having the refund, ofcourse I do not have black money to spend.

I never get a call back from the Samsung office and when ever I mail to the CEO I get a feedback call that please wait for another 10 days and you will be send the refund voucher soon.

Now there is a new problem which has started in the fridge that there is a lot of noise in the fridge which seems to be a fan's noise.
When I called up at the customer care I got a reply that we can not send any engineer for this as your case is already with the refund section.

Is this the system of such a big company that a customer has to wait for so many months for a refund voucher. My freezer is not working since a month now and thankfully this is winter so I can live without the freezer section but what if the same thing starts with the fridge?

I need an explanation and a penalty from the company now.

Pooja
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