[Resolved] Samsung India — Non-delivery of my repaired mobile as per scheduled date

Tiwari Rajiv

from New Delhi, Delhi

Address:

Lucknow, Uttar Pradesh, 226024

Dear Sir/Ma'am
I have given my Samsung mobile model no A700FZWGINU for repair to Samsung Service Centre, 24, M G Road, Halwasia Court, Hazratganj, Lucknow 226001 vide Bill No. [protected] on 19.09.2016 with a assurance to get the repaired mobile it by 22.09.16. On inquiry today, In-charge of Samsung Service Centre, Ms Kaushal has replied that part has not been allocated by Samsung yet and once it will be allocated by Samsung then it will take further 3 days. I have told her that you should not give the date of delivery to customer, when you are not sure. She has rudely replied that It is fault of Samsung not mine and she has not informed that when part will be received fro Samsung then we will give you the repaired mobile. I have lodge the complaint no [protected] to Samsung Contact Centre in this regard. Mr Aman Tiwari has informed that part has dispatched at 6.30 AM today and call has been disconnected. I have call again. This time call has been taken by Ms Vishakha, she has informed that part is yet to be allocated. I have informed her that Mr Aman Tiwari has informed that part has been dispatched at 6.30 AM today, then she has made me hold and then informed that yes, part has been dispatched today and it will reach today. You can inquire with service centre in the evening for repaired mobile.

I am confused. whom to believe. I have given the mobile with the assurance to get the repaired mobile on 23.09.2016 because my son is going on a trip to Nainital on 24.09.2016, which has been shared with the service centre in-charge also.

All my family members have Samsung mobiles and first case of service has given such a bad experience, which has change my belief in "Samsung". I was not expecting this from a renowned organization "Samsung".

Request your intervention for timely delivery of my repaired mobile.

Regards

Rajiv Tiwari
The Times of India
Rana Pratap Marg, Lucknow
Mobile - [protected]

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Oct 28, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd