Samsung India — NON REPLACEMENT OF FAULTY MOBILE

Address:

Ahmedabad, Gujarat

Dear Sir, My wife Manisha Shah has purchased Galaxy Core Prime mobile on 1.3.15 thro Mobile Store. There was severe problem of Touch screen and Voice was continuously dropped down. Hence, handset was surrendered to your Service Centre, Mishri Communication, Devnandan Mall, Ashram Road, Ahmedabad. They have found the problem and DOA (replacement approval) was issued on same day late evening. Handset was replaced by dealer against DOA on 8.3.15 and the same was also activated on the same day. But dealer has issued Bill of dt.11.3.15. Again Voice dropping problem was faced in new handset also and handset was handed over to your service centre on 14.3.15. After checking fault, Service Centre has agreed problem and they have sent request to company for issuance of DOA on 17.3.15. But the same is rejected by Samsung by stating that SIM was activated before the date of purchase. Also Saunsung has argued that Two invoices has been generated by dealer. It is to be noted invoice was issued by Dealer on 11.3.15 only but separate invoice of SIM activation date (8.3.15) was also furnished by dealer as per special request made by Samsung service centre. It is to be noted that dealer has informed that there is some backend process against DOA made on 7.3.15 and only after that process Bill of dt.11.3.15 could be produced. As being customer, we don’t have any role in DOA, DOP or bill generation. Hence, I am not at any fault. In-fact, Dealer has also submitted clarification Certificate to Samsung for delayed Invoice generation. As More than 12 days have been passed but company is not issuing replacemen letter. Company is even not returning my exising handset. Inspite of doing repeated request neigther comany nor his service centre is replying. I have mentally harassed a lot by M/s. Samsung. kindly intervene and arrange replacement approval at the earliest. Thanks. KUNAL SHAH (Husband of Manisha Shah)