[Resolved]  Samsung India — Not giving proper response/work at Service centre in Nirmal (504106)

Address:

Adilabad, Andhra Pradesh, 504106

I submit that, my cousin presented one Samsung Galaxy A7, which purchased at Al-Jubail ( Saudi Arabia). After (3) months, the battery of the said phone used to discharging regularly. For which I approached Srinivasa Electronics, located beside Jama Masjid, Nirmal. They advised me to go to their Samsung Service centre and explain my problem. In turn I approached Samsung Service Center and met one Sharvan, who was working in the Service centre. After examining my Samsung Galaxy A7 phone he asked me to pay Rs 4, 500/- to get new battery, panel and connector and I have paid said amount. But he failed to give any valid bill and he asked me to wait for one week or 10 days to get the above required material from Hyderabad.

After (15) days he contacted me and asked me to come over his service centre. For which I went to the service centre and he took my phone asked me to come on next day. Next day he returned my phone saying that he inserted new battery and connector. But on the same day when I used my phone the battery was completely discharged. Then again I approached him and explained the problem. In turn he promised me that he would ex-change the battery by collecting another battery from Hyderabad. But he failed to get new battery from Hyderabad and tolerating the matter. When I approached the Samsung service centre he was not available.

Further I submit that I am working in Police Department at Nirmal Rural Circle Office, and I have to attend regular official matter on whats up/mail. As my phone is not working properly I am unable to attend my work properly.

Further I submit that, he failed to return my old battery, panel and connector also. This clearly shows he might have done any wrong.

Hence I request your kind authority, kindly solve my problem and depute one suitable person to attend all the problems promptly. I am not only the victim. During my visit to Samsung Service centre No.of customers used to picking up quarrel with Shravan for not giving proper service to them and give reply to me my mail ID . [protected]@gmail.com

Please do needful to me sir.

Yours faithfully

( MD. GHOUSE )
POLICE DEPT
( [protected])