[Resolved]  Samsung India — Note 5 dual sim. Cheating

Address:Hyderabad, Andhra Pradesh, 500011

In my last complain on june 26th 2016 i narrated my sad story about samsung galaxy note 5 dual sim. My brand new phone from day one is having hardware problem. After getting it inspected from samsung care i was told for its repair. After spending your hard earned money to buy a good phone and it turns out to be defective. How wud one feel and when approached to samsung care.. You get to know that there's no chance of replacement.. But just repair...
When i booked a complain i was assured to get a call in response but they are liars.. I didnt get any call till date. Samsung do you lie to just a reply here to show people that my concern was met???
I will still wait and i want replacement only. I want to hear from you.
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Dec 16, 2016
Complaint marked as Resolved 
Im happy with Samsung. Thanks for resolving my case samsung. Especially Mr. Surya Prakash. Thank u
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Inspite of knowing that this is again lying. I have already given all my details in my complain made in June2016. Iam still hopefull. I am giving my details.again.
Here you are
its Job sheet number is [protected]..
Mobile number is [protected]
Email is is [protected]@hotmail.com

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