[Resolved]  Samsung India — Pathetic Customer Service

Address:

Ajmer, Rajasthan, 305001

I am writing this because I have purchased a Samsung phone which has reoccurring issue of auto shut down and switch off. I went to Ajmer service center to get it fixed but instead of fixing the device they started threating as I raised my voice for reoccurring issue on my device and they called up their goons and threated to tear us apart, but when I have escalated this to SAMSUNG CEO, a guy named as SAMEER JAIN[protected] extension: 1533) called me from SAMSUNG ESCALATIONS and gave me false assurance for resolution and shared his number as well but he never called back to update the status of my complaint moreover even never answered my hundreds of call and left messages on recorded machine as well. its been 3 weeks so far since I have submitted my device to service center and yet I didn't receive any response from their side.

When I tried contacting the customer service(DHEERAJ) they have been very rude on the call and disconnected my call multiple times even when I told them that I'm recording these calls. it seems Samsung is just least bothered about customers service, they are only concentrating on selling more cellphone with pathetic customer service experience.