[Resolved]  Samsung India — Pathetic Customer Service

Address:

Pune, Maharashtra, 411045

I am a person who is generally patient and overlook at things many times. But this incident has really got on my nerves. I recently bought a Samsung W/M TL 6.2KGWA62K4200HY/TL washing machine from #Croma retail store. The product was delivered on 23rd Nov. Samsung promised that the service center technicians would install the product within 2 days. Guess what? THE MACHINE IS STILL LYING IN THE BOX WAITING TO BE INSTALLED! There were other washing machines from different brands in the store. Few brands also had lower pricing. Now a washing machine is not a complex piece of electronics. I could have considered other low priced machines but I went with Samsung. I believed that Samsung, being a reputed brand would give me an excellent customer service for the extra price. I believed that any queries or service request would be attended to promptly. But I was soo wrong. The customer service is pathetic! I called up the customer care so many times but got the same answer every single time-"we have notified the designated service center and a technician will be there by tomorrow". I feel they are in the wrong profession. They should have been in politics. Both have a habit of making promises and not keeping them.

I manage to get the service center number designated for my area and viola! I am treated to a very rude service center representative. As I was speaking she just hung up! My washing machine is lying in a box for the past one week and when I ask you install it-which is my right and promised to me, you hang up! wow!!! Is this is what I paid for? This is what I get for investing my hard earned money on Samsung?

#samsung please remember that you are not doing a favour to me by selling me a product. You need me and people like me but we have option to shop elsewhere.