[Resolved] Samsung India — Phone is not repairing and not refund my payment.

Mouditya

from Delhi, Delhi

Address:	Alwar, Rajasthan, 301019
Website:	samsung india

I submitted my phone for repairing first Samsung customer service center says me phone will repair in 3-4 days but after 4 days they are saying the part is not available. ten i contact to customer service center head and he suggest me to submit your documents for refund and i submit my all documents. But the service center not forward my documents and playing a lying game with me. Then i contact to Samsung Customer Care but the are also not giving me any solution. After that i contact Samsung Delhi office as well as Samsung Head Office But the problem is as it is. And the whole Samsung is playing with me and torcher me. Then i decided to complaint against Samsung India.
Hopefully I get any solution of this problem.

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Nov 8, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 29, 2016

Updated by Mouditya I am giving my details-
Name - Mouditya
Ph No.- [protected]
Job Sheet No.- [protected]

Verified Support

Oct 05, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd