[Resolved]  Samsung India — Poor customer service in air conditioning machine

Address:

700084

Due to ml intention and poor service of the service provider of samsung i registered the following the complain to ceo of the company -
Like every year i have registered call booking at your customer care centre for cleaning of my ac and vide my call no [protected] your authorised service personnel saumen guria attended the call for cleaning of ac and changing the outside pipe cover. During cleaning he changed the outside pipe cover with taping but he said that it will not be provided by company but it should be paid to him. I paid him rs.1800/- along with service charge rs.570/- but he paid me the bill on 29/03/16 for rs.570/- only( copy attached) .
But surprisingly after such service the cooling effect of the ac became low and the wind flow was nil from the right corner of ac.I informed him over telephone but he did not turned up.
Finding no other way i registered complain with customer care vide complain no [protected], but he did not came rather reported that my mobile is switch off. I registered another complain with customer care vide no [protected].
To day he came at evening and again found dust within ac on right side which he did not clean on last time on 29.03.2016. He told us that on that day he was busy, so failed to do. But during opening of inner net inside the ac some amount gas leaked, which i pointed out and he admitted that due his handling such gas leaked.
Then he gone to the outside unit and told me that during change of pipe cover &amp tapping, the copper pipe has been damaged and it should be changed and he will do it personally at the cost of roughly rs.2400/-. He also said that it is due his fault on last day which he noticed but did not expose it to us.
The ultimate effect is that before such cleaning the cooling was normal and after 1st cleaning the cooling effect was less and after his visit to-day the cleaning effect is very low.
Sir, i am a customer of sumsung in tv, mobile and in ac. Even in this month i have purchased another ac of sumsung. Now for being a loyal customer of your company product i am to suffer for the fault of your serviceman . I have not given any private call but it is through your customer care department of sumsung such service made and the man is also your authorised provider. But instead of providing the service he will carry his own business and for his fault i am to suffer in this hot situation with very little cooling effect.
I demand that the steps should be taken to restore the normal cooling effect, the pipe that is damaged due his technical inefficiency should be replaced without my cost and the gas that is leaked due to his mishandling during cleaning should be adjusted without my cost and above all the cooling effect should be normal.
I hope that you will take immediate steps to redress my grievances and will stop such private business motive of your service provider whose name is saumen guria.
Thanking you
Mala bhattacharya
I repeated the complain and the ceo replied followings -

Counselor answer


Dear ms. Bhattacharya,

Thank you for writing in to ceo desk.

We acknowledge the receipt of your email. Please be rest assured that our team would contact you within 24 hours to better understand & resolve your concern.

Assuring you the best of our services always!

Regards,

Ceo’s office
Samsung india electronics _quot

Unfortunately my grievances not yet settled, some body from your customer care / service centre contacted me over telephone on 28/04/2016 but after telling the history of grievances, she assured me that all grievances will be settled but still i am on assurance from you and your team but the grievances not yet settled.

Mala bhattacharya
Mobile no. [protected], [protected]


Counselor answer


Dear mr. Bhattacharya,

Greetings of the day!

This is shivi from customer experience.

We received your email and noted down your concern.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 30/04/2016 regarding your complaint against samsung product.

We would like to inform you that we have acknowledged your issue and working on it .

Hence, you are requested to wait for some time and we will get back to you shortly with the solution.

We will look into the matter and do the needful as soon as possible.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Shivi johri
Senior executive, customer experience
Samsung india electronics pvt. Ltd.
I received the mail on 01/05/2016 and replied -

Please contact me at 11 a.M .

Mala bhattacharya

But till now no one contacted me and my problem remain unresolved and this is the nature of the company and i request any suggestion from any body but i shall strongly advice everybody not to go for the ac of this company.