Samsung India — Poor quality samsung products

Address:

110087

Dear President,
Samsung .

SUB : POOR QUALITY SAMSUNG PRODUCTS_DUE TO POOR VENDERS.
REF : Purchase of Samsung Refrigerator Model - FF RT-49H567 ESL.
Invoice # SPV-05155 Dt 30/12/2014 .

Sir,
In the double door Fridge purchased under above reference, below the freezer, there is a Chiller tray . In front of the chiller tray there is a free moving plastic flap over which is written Fresh Room . This flap has in built moulded pins on the two ends inserted into the recess holes in the body for free movement .

2. When the chiller tray is moved out, flap lifts up of its own and again goes down of its own when the tray is pushed in . While moving tray in and out, user need not touch the flap and no pressure is applied on the flap . This should usually last life time without any hitch .

3. Dear Sir, you will be surprised to know that in the subject fridge, the flap has sheared right in the middle in matter of one year of operation, something which is unheard of in Fridges across the world .

4. When the matter was reported to your call centre, reply was blunt "PAY FOR REPLACEMENT INCLUDING HEFTY VISITING CHARGE OF TECHNICIAN (More than the part cost)EVEN THOUGH CUSTOMER IS NOT AT FAULT".

5. Since Samsung procures some parts from Vendors, this is explicitly a case of poor vendor quality . Such cases are eye opener for the company and a matter of investigation for corrective steps to wean out rogue vendors for future reliable quality and durability of your products .

6. Kindly instruct your officers to collect such parts, investigate failure, pin down responsibility and wean out the corrupt vendor . It is in your interest which I would have done, have I be in your position .

RN KAPIL.
New Delhi .
[protected].
04/02/2016.