[Resolved]  Samsung India — Poor service and fraud done by samsung mobile care centre with my phone samsung s6 edge

Website:

www.consumercomplaints.in/profile-1247551

I bought this phon s6 edge 32gb on 30may2015 from embience mall gurgaon delhi for approx 60000 rupee. Recently I shifted to pune for which I have to change my sim card.but my phons simcard tray was not opening for which I went to the samsung service center on 16may2016 at shree communications 1st floor dhanshree height aundh police station road pune.i clearly mentioned to the service care executive that its only the simcard tray which is not coming out to which they asked me to give the phon and they said that they will call and tell me the problem which they dint.i called them twice the nxt day to which they said they will call me again.evening they called me and said that my phons simcard" slot"and motherboard got damaged and that is bcause of me.i repeatedly told them that my phon was absolutely working when I gave it to you so what happened to the motherboard when problem was only the simcard tray. And now they want me to pay 14000 for the damge I am not responsible. I mailed the ceo of the samsung online to which after many repeated mails n telephonic conversations with the costomer care executives they are not able to tell me why my phons motherboard and simcard slot got damaged when I have went for the simcard tray problem.my phon was absolutely working when I have given it to the care centre but I think its the costomer care service center s fault that my phon is not in working condition. They have done something wrong with the phone due to which the phons motherboard and simcard slot got damaged its an internal damage so how can I do that thats what I am asking to the samsung service center executive. I have mailed them to give me a clear reason why this happend but they have not provided me with any reasons on mail abt the fault in the motherboard and the card slot.my phon is in warranty so I want it to get it repaired in warranty but the service care centre are putting all the blame on me and asking me to pay for the damage I am not responsible. My only concern is that why should I pay for the damage I have not done to my phone and my phon is in warranty.