Samsung India — Poor service at samsung service centers

Address:	Thoothukudi, Tamil Nadu, 91
Website:	samsung

I have purchased a samsung galaxy J2 mobile in poorvilamobile store on 5th november 2015, on 20th may my mobile had a charging problem i had warranty card so i went to poorvika store they asked me to go to (Alpha Electronics ) samsung service center tuticorin, they told me to wait for half an hour they did respond me for more than two hrs later they told me to come on 21st may I went on 21st morning they tols your problem has not been identified till now so come on evening, i awent in the evening they told we repaired your mobile but you will get an call from samsung customer care after that only we will give your mobile. I received a call on 23rd from customer care by 10Am i was in office at that time, later at 1 pm i got a call from service center saying that your board was with a pbroblem we repaired come and get your mobile i said ok. again at 2 pm i got call form service center saying water have entered into your charging point we have repaired it you need to pay RS.450 and get your mobile. I asked the customer care about this they informed if liquid problem then warrwnty doesnt applicable. i asked whethere you have mentioned it in warrwnt card they told no we didnt mentioned . Then why companies are issuing warranty card. the reesponse of the service center staffs was so poor and irritating.

Pls take quick action .