Samsung India — Refrigerator

Address:

Faridabad, Haryana, 121008

From : Rajesh K Mehta,
House no. 1037 Sector 28
Faridabad-121008.
[protected]/[protected]
The Manager,
(Grievances Redresser)
Samsung India Electronics Pvt. Ltd.
2nd, 3rd, 4th Floor, Tower-C,
Vipul Tech Square, Sector-43,
Golf Course Road, Gurgaon - 122002,
Haryana (India)
Phone :[protected]


Reg: Samsung Refrigerator : Customer Ref. no.[protected]
Model no. RT26HCGL1/CTL, Serial no. R0314PAB300268Y.


Sir,

I would like to bring it to your notice that the refrigerator in question when purchased on
02.02. 2012 carrying manufacturing defect as it exhibited complaint in its performance in its first year of its purchase. Couple of times it was brought to the notice of the Samsung and each time the refrigerator was repaired by the local service Centre with the assurance that it will not occur again. When finally I lodged complaint in June 2015 to customer care, the service station engineer inspected and carried the refrigerator with him, with the assuring us that the defect will be removed within 2-3 days.

In first week of July 2015, I got the message from local service centre that the refrigerator is not repairable and whatever depreciated value company decide can be given.
The Samsung company offered such a small amount in lieu of that, that I refused to accept the amount with the protest and tendered ethical logic that the new refrigerator delivered was of not standard quality as it exhibited defects in its first year of performance. In July 2015 I was again contacted by customer care department and offered to enhance the amount a little more. This shows that the Samsung company was agreed with my logic and accepted their fault.
I shown my dissatisfaction over the matter and informed the Samsung that in order to protect my right, I will protest before consumer court. Samsung Executive assured me to reconsider the case and whatever will be the final decision will be informed to me. I asked several times the customer care centre in between but every time it was informed that the matter is under consideration.


Now, I received a letter from M/s Shri Shyam Refrigerator Faridabad (enclosed herewith) SAMSUNG service centre Faridabad, informing me if I do not collect my un-repaired refrigerator before 15th Jan, 2016 It will be authorize to scrap or disposed it off.
Sir, It is simply a case of breach of trust, black mailing and constitute to fraud under the consumer right protection.
I once again request you to accord justice in this case otherwise I will be compelled to approach consumer court for my rights.

Thanking you
Sd/-
Rajesh K Mehta.
[protected]/[protected]
EMAIL: [protected]@gmail.com