[Resolved] Samsung India — Refrigerator

kanuday

from Mumbai, Maharashtra

Address:

Chandigarh, Chandigarh, 160022

I registered my complaint ref.[protected] on 25th march 2016 . An engineer was detailed, he visited the house and informed that the refrigerator needs to go to the workshop and rough estimate of 2000/- he got signed. He asked us to shut down the refrigerator so that it can be transported, we complied to the requirement yesterday so without refrigerator spent the whole day waiting for collection. yesterday evening we called to ask no one has collected the refrigerator we were told service center is closed call tomorrow, We are totally harassed for not only they did not bother to call even now after 24hrs we have called just to be told that auto is defaulty and we will get it collected on monday .

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Mar 28, 2016

Complaint marked as Resolved

All that was required was some one to show concern and coordinate the pickup.Which was handled very well by your main office . They called listened to the complaint then put us on conference call with the local service center, where we could convey our disappointment .That helped and speedy pickup was initiated by the service center.

Samsung India customer support has been notified about the posted complaint.

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Comments

kanuday

from Mumbai, Maharashtra

I am quite satisfied with the response by the companies head office . The after sale dealings are the major concern of the customer and should be of the company too...unfortunately sometimes the subordinates fail to understand and in return harm their own company. In today's era two good words and a soft tone solves half the problem.