[Resolved]  Samsung India — Refrigerator cooling issue

Address:

Gautam Buddh Nagar, Uttar Pradesh, 122001

Would like to bring into your notice that i have purchased new samsung refrigerator model no 465 ltr (Rt47k6358sl) real ssl from reliance digital gurgaon haryana on 15th may 2016. Got the demo on 16th may from one of the samsung engineer chandan kumar. After the installation after two days using this product i came to know that cooling of this refrigerator is not up to the mark as ice cream is getting melted and water is not getting cold after 4-5 hrs. Launched the complaint regarding the same on 22nd may and customer care get it change the setting and asked me to observe. Post changing the setting problem is still there and food and other things are getting spoil in the refrigerator due to cooling issue. Again launched the complaint regarding the same issue (Service order [protected]) till now my complaint is still not resolved and one of the technical engineer santosh kumar told me that there is a problem with this model and cooling issue is there that is why company has close this model. He told me that he has assigned my complaint to one of the senior engineer and he will try to resolve the issue if possible.

I am requesting for the technical engineer visit since 22nd may and till now i am waiting and after getting this kind of response that this product has cooling issue and company is going to close this product i am feeling that i have been trapped and my money is waste.

Just wanted to share the feedback with you that i am not satisfied with the service and performance of the product and in case there is no resolution of my complaint in that scenario i will escalate the same matter further and go by indian law rules and regulations.