[Resolved]  Samsung India — Refrigerator service

Address:	Gurgaon, Haryana, 122002
Website:	www.samsung.com

Hi,

I had put in a request for repair of my refrigerator to the customer care department on monday, 22nd august, complaint number- [protected].

Firstly after so many follow ups the service centre person turned up on wednesday afternoon and said that the compressor was not working. Though the compressor is in warranty he still quoted additional charges for gas fill, dry filter, combo relay and transportation.

I asked him why are you putting transport charges, he was like if after changing the compressor, the fridge doesn't work then we will have to take it to the workshop.

My complaint is #1 if he is unsure that compressor is an isdue then why is he suggesting to change it first?
Secondly, i raised this concern to the customer care team on wedesday itself and they assured that a senior engineer will come today, ie on thursday to resolve this. But till now one one has come or even bothered to call

My concern #3, the service request has ahain been forwarded to the sane service centre from where the first technician had come. The request should have been forwarded to an alternate service centre. Since the service centre which is allotted the request does not even bother to pick the phone even once. I had tried calling them n number of times

My concern#4, when i asked the customer centre to let me know the charges against the faulty products( dry filter, combo relay etc) that the technician has pointed out, she straight away refused saying that she does not have the rate card. How on earth will the customer know if the charges are correct. There should be 100% transparency for the charges that we are bearing