[Resolved] Samsung India — Regarding not repair of refrigerater after repeated complain. Number-[protected]& [protected]

dr ranjan kumar

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	samsung

This is u to inform that my refrigerater was not working since 27/08/2016.I loged a complain on date-27/08/2016 comlain no is-[protected] same day executive came to my home & chek the refrigerater & find a problem that choc is not working.He told me that total cost for reparing & replacement of choc is around 2000 i told him to come urgentally if possible today to change it urgently so that my food products & my vaccines (I am a doctor & child specialist).I always keep some important vaccine & other injection in my refrigerater can be saved otherwise vaccine & food product may be destroyed due to not working of refrigerater. He came on 28 aug (Next day) & changed the choc & repairs the part the refrigerater started working properly for next 1 hr after that it again non functioning.I again logde a complain complain no-[protected] & he insured me that by monday same excutive visit your home & rectify the problem but today 31 aug no one visit to home.Problem is still continue & all vaccine & emergency medicine are destroyed. I think it was my wrong decision to purchage the samsung product.

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Aug 31, 2016

Complaint marked as Resolved

180030008282

Samsung India customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by dr ranjan kumar Samsung India — Regarding not repair of refrigerater after repeated complain.number-[protected]& [protected]

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Dr dr ranjan kumar on Aug 31, 2016 Mark as Resolved

This is u to inform that my refrigerater was not working since 27/08/2016.i loged a complain on date-27/08/2016 comlain no is-[protected] same day executive came to my home & chek the refrigerater & find a problem that choc is not working.he told me that total cost for reparing & replacement of choc is around 2000 i told him to come urgentally if possible today to change it urgently so that my food products & my vaccines (i am a doctor & child specialist).i always keep some important vaccine & other injection in my refrigerater can be saved otherwise vaccine & food product may be destroyed due to not working of refrigerater. he came on 28 aug (next day) & changed the choc & repairs the part the refrigerater started working properly for next 1 hr after that it again non functioning.i again logde a complain complain no-[protected] & he insured me that by monday same excutive visit your home & rectify the problem but today 31 aug no one visit to home.problem is still continue & all vaccine & emergency medicine are destroyed. i think it was my wrong decision to purchage the samsung product.

Aug 31, 2016

Updated by dr ranjan kumar problem not resolved i am still waiting for ur reply

Verified Support

Sep 05, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd