[Resolved] Samsung India — Repairing under warranty phone at your service center | |||||
I just bought samsung tizen online from flipkart 2 months ago and suddenly while using its screen gone black and the phone stopped working. Being under warranty period i went to samsung service center at chandigarh industrial area phase 2, they said that the phone can't be repaired free of cost because it contains moisture and it don't cover warranty, so i opted for other service center they said that phone is alright it only have a little problem with motherboard and they can repair it, but today they said that the problem is not with the motherboard but with the crystals that have damaged the screen of the phone, right now my phone's screen is completely damaged and the reason is your service center i called customer care and your employee started talking abusively his behavior was very bad and unaccepted i don't know what to do with the phone, it costed me like hell, and the reason is your irresponsible service centers. Was this information helpful? | |||||
Oct 8, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 29, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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I was present there and the problem is about my phone and ya they don't have sense to talk and neither co-operate with customers. They had conflicting statements about my phone and didn't respond to me properly. one of their employees called me and said that the mother board is not functioning and he said that i will get that repaired in warranty and then he called me the next day and said that the screen is broken and it will get repaired in 4200/- and they had opened my screen guard with cutter. I don't trust them as the samsung centre of chandigarh gave different complaints and very disgusting and non- cooperating.
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