[Resolved]  Samsung India — Repeated problem in note 5

Address:400101
Website:Samsung.com

Dear Sir/Madam,

I have brought Samsung Note 5 on 21 December 2015 and initially it works fine but with in 3-4 month it started giving trouble to me. First of all it's universal problem of sticky S Pen which keep giving me problem at regular interval. I have already visited 2-3 time service center for same problem but it was resolved only for few days and it come again. Now I have again got same problem in my phone along with some display problem.
I have registered complaint on 19 Sept for pick up of phone though your customer care, they have assigned "Master care" borivali for the same but service center denied to provide pick up service and cancel my request, They have again assign "Mobile technology" for pick up the phone but nothing happened. I am keep calling and doing follow up with customer care and service center since last 4 days but nothing happened.
I have spend Rs. 55000 on this phone keeping in mind that Samsung have good quality and after sales service but both are pathetic in Samsung.
I may have got same feature phone in less than Rs.15000 but I trusted on Samsung.
I just want to know that should I commit mistake to trust on Samsung. My two customer complaint reference number is given below.

1. [protected]
2.[protected]
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Nov 4, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Samsung India Customer Care's response
Dear Mr. Hasan,

Greetings!

This is in regards to the complaint of your Samsung handset bearing model code SM-N920GZDEINS & serial number RZ8GB020Q5K.

In reference to your mail regarding your above mentioned product issue, we would like to inform you that as your handset is liquid logged so the repair would be carried out on chargeable basis.

In conclusion, based on our discussion, we would not be able to cater your request for free of cost repair of your product.

Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.

We value your relationship with Samsung and assure you of our best services, always.
Best Regards,
Samsung India Electronics Pvt Ltd
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