[Resolved]  Samsung India — Samsung 32h5100 81cm (32) full hd led television, x000b2teil

Address:

695587

Sir,
I bought a samsung led tv with the above specification on february 5, 2015 through amazon.
I am a senior citizen and my wife is 58 years old and we are only two in our house as our children are working outside. Half of the time we stay with children. More over we undertook some foreign trips in between. May 2015 we went for an european trip for almost a month and from january 5, 2016 to january 22, 2016 we went for an australian trip. From january 25, 2016 to april 16, 2016 we were staying with our son in banglore. Our son dropped us back in trivandrum on april 17, 2016 morning. When he tried to insert a pen drive he noticed a horizontal line and he immediately said it must be due to some panel problem. Immediately we registered a case with your customer care and the case number is [protected].
Your service technician visited us yesterday and he said it is due to panel problem and needs to be replaced.

I would like to point out that this tv is very scarcely used and that too with utmost care. If i was at home in the period from january to march, i would have noticed it earlier.In that case i could have complained in the month of january itself. More over a new tv developing this type of serious problems with in few months o[censored]sage is definitely to some manufacturing problem. It will give a bad name for your brand. So i request you to replace this with a new tv. I am a senior citizen and i bought this tv with all my hard earned money. Nobody will buy a tv by paying rs38500 just for few months usage.
Please give due consideration as it is a serious matter

Thanks & regards
John mathew