[Resolved] Samsung India — Samsung front load washing machine complaint

saji steve

from Chennai, Tamil Nadu

Address:

605111

I have purchased Samsung WF600OBHWQ Front load fully automatic washing on 19 August 2015.in this unit.doesn't work properly I have complained about this issue in Samsung call centre.The service engineer visited our home and changed the different kind of spare parts in this unit.But water drain problem is not resolved. I have send the email to Samsung CEO office after that I got calls from their office they requested me to send my washing machine to the service center for quality check.After 5 days the service center people delivered my washing in this situation on 19th September 2016 the same problem repeated in this unit.I given the complaint in call centre on the same day.till now there is no response from their end.I request to Samsung company take serious action against this complaint or else I have to take legal action against this company

Regards
SajiThomas
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Nov 7, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd