[Resolved] Samsung India — Samsung galaxy a7

sheetalabhay

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400086
Website:	Samsung

I m using samsung galaxy A7.my device display has damaged. I went to ghatkopar service center met Mr.Jaiprakash (samsung franchise owner) over there.He assured us that he will provide me stand by device in 2 says time as samsung has no parts available to repair the device.He took my no.I waited for 4 days but there was no revert from him.I went to service centre again & met Mr.Jaiprakash but he behaved in very unprofessional way & was abusive in front of all his staff.He didnt even allowed us to submit the device for refund.Mr.Jaiprakash is an illiterate person behavs like a local mobile shop dealer..doesn't know how to talk to customers.very pathetic. .how samsung is giving franchise to such ppl ??

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Oct 31, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd