[Resolved] Samsung India — Samsung Galaxy S7 Edge Display problem | |||
Dear sir/mam I have submitted a mobile s7 edge for display replacement @ samsung authorised service centre, luxmi nagar Delhi opposite hira sweets named as B2X on dtd. 13/11/2016. Till today dated 23/11/16 status is display Screen is not available at ur service centre nd also not available at ur backup warehouses. Sir as we all know now a days mobile handset is a lifeline of a human being so sevive without a mobile handset 10 days is a big period. S7 edge is ur latest & premium device for which consumer pays a big amount, i have purchased this @ rs56990/- from samsung smartphone cafe named as agmatel india pvt ltd. Vikas marg laxmi nagar On dtd 16/4/2016 Bill no- S16/219. My repair job sheet number is [protected] dtd-13/11/2016 I m a business person nd I need my mobile very much... on 13/11/2016 samsung service centre placed a order for display Screen but samsung warehouses rejected the order on 16/11/2016 & reverted part is not available in that condition service centre called me up nd said that for ur device now we will request to company that consumer want replacement or refund... Nd after that company will decide what to do.., & this all process takes 40 to 55 days... Sir now a days samsung is running an offer of one time display Screen replacement on s7 edge Now my question is how u will replace a screen which samsung already denying to me, why samsung is cheeting, why samsung is making fool & giving harassment to a consumer why a premium consumer wait for 45 to 55 days who had paid a big amount for a product, सैमसंग अपनी प्रतिष्ठा को नोट 7 की बदनामी के बाद काफी खो चुका है, क्या इस प्रकार की हरकतों से बाजार में ग्राहक और अधिक नही टूटेगा, आपका सबसे महंगा और लेटेस्ट फोन S7 edge है, क्या इसके पार्ट्स आपके सर्विस सेंटर में उपलब्ध नही होने चाहिएं, अगर आपके पास डिस्प्ले नही है तो क्या आपका वन टाइम स्क्रीन रिप्लेसमेंट ऑफर मार्किट में चलाना उचित है क्या?, आज जो ग्राहक 55000 खर्च कर रहा है वो एक पार्ट बदलवाने के लिए क्या 15 से 55 दिन इंतज़ार करेगा क्या? क्यूँ एक इतनी बड़ी कम्पनी अपने ही ग्राहकों को को बेवकूफ बना रही है, अगर इसी प्रकार का रवैया रहा तो बहूत जल्द आपकी यह कम्पनी विश्व में अपने ग्राहकों के बीच अपनी साख खो देने वाली है और बाजार से खत्म हो जाने वाली है। Was this information helpful? | |||
Dec 25, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 24, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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