[Resolved] Samsung India — Samsung mobile j7 model is not repaired and serviced back to customer since 4 months. | |||
Respected sir, I arvind jejurkar, residing at shirdi, dist-ahmednagar, owned the samsung mobile model-j7 from samsung gallery at dated[protected] by my wife name. Due to display problem of my mobile, i submitted the mobile at dated[protected] to samsung service center (S. K enterprise) at kopergaon, dist-ahmednagar, which is authorised service center for samsung mobile repair. After verification of mobile, even if my mobile is in warranty period the owner of s. K. Enterprises told to change the display with estimating cost of rs. 8000/- (Eight thousand rs.) which we agree to pay at dated[protected]. The s. K. Enterprises issued the service receipt for mobile repair dated[protected] but since last 4 months my mobile has not been repaired & given back. It is resord at s. K. Enterprises (Samsung mobile center) kopergaon. As we took the follow up for mobile & contacted with company customer care at dated[protected], no jobsheet card for mobile was prepared since,[protected]. On enquiring the s. K. Enterprises srvice center the jobsheet card was prepared of dated[protected] job sheet no – [protected]. After that again i call customer care at dated[protected] reference no. [protected] & tell all the above issue to them. The customer care told me you go in service center & make call for us we will talk with him. According to customer care i go in s. K. Enterprises office, kopergaon, which is 50km. Away from my home & make a call to customer care. The service center owner, told customer care that no spare parts are available for repair with company & for how much time i take this mobile here so, it is better to give back it to customer. So, customer care told me you don’t take this mobile without repairing leave it in service center, we will take action against this issue, you wait for some time. So, according to customer care i wait for some time but issue is not solved. After this again we contacted with customer care & conveyed the matter, they too were not responding properly, & a said answer was there, that the issue of mobile has been convey to service team, area manager, & higher authority by mode of mail. & at various time i attained different answers were given by customer care representative, & you should wait for some time answers were given & also they have not completed the given commitments given at various times. & till dated my issue has not been solved. During all this lot off time is west. Again i call customer care at dated[protected] regarding this issue so, custer care told me, samsung service center owner reported us that on[protected] the said mobile has been repaired & given to customer, but yet we have not received it. The service center owner is gambling & telling lie again & again. Sir, here i have not understand why jobsheet card was not prepared delebrately & then parepaired in month of september. It indicated that some misuse & misconcept has taken place regarding this mobile. I have harsed deliberately & also, how should we keep faith that our mobile genuine parts are original in mobile. So please replace my mobile. Sir, also i have not understand why so much months are required for mobile repairing, where as it is only a issue of 2-3 days. Sir, i reques ted you please take immediate action regarding this matter & give me justice & also replace my mobile within 1 to 2 days. If it is not possible then i am helpless, i should refer the matter to consumer court forum, for above justice. Hence i requested you please look into the matter & solve the problem as early as possible. Thanking you, Your, sincerely Arvind b. Jejurkar Enclosure :- 1. Receipt of mobile dated[protected] for repairing (S. K. Enterprises, samsung service center, kopergaon) 2. Purchase receipt for mobile. Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Verified Support Oct 22, 2016 Samsung India Customer Care's response Dear Mr. Arvind, Greetings! This is reference your Samsung Tablet model no. SM-J700FZDDINS, bearing serial no. RZ8H50KKJXA. It is our best endeavour to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage. The warranty can not be considered in any of the above mentioned cases as Samsung follows global quality, testing and repair procedures which can not be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung can not assure the equated performance of the same product. We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product. Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction. We value your relationship with Samsung and assure you of our best services, always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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