[Resolved] Samsung India — Samsung note 2

Anbarasan Christopher

Address:	560047
Website:	www.samsung.com/in/info/contactus.html

I am so frustrated about samsung product that i seriously don want to buy or suggest any of my friends to buy any samsung product.

I got a note 2 in 2013 and it was all fine, it gradually started to hang up. I updated my os and again it started hanging up after sometime. It used to get heated up as well.
Recently i was using my mobile and it started heating up and it got to a boot mode. I tried all possible things to fix this up. Nothing worked and finally i took it to the service center and they said my mother board is gone and i have to replace it. They even said that they cant assure if the mother board is replaced. And the mother board costs 8900.

I was never a fan of apple, though the product and quality was good,
But i have never heard any apple user complaining like this.
Thanks for samsung.
We have lot of other brands in the market. Never buy samsung, is my suggestion.
Thank you.

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Jun 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Oct 25, 2016

Updated by Anbarasan Christopher Hello Team,
My Mobile number is [protected].
email ID is [protected]@gmail.com or anbarasan.[protected]@gmail.com
I visited the store which is at J C Road. Bangalore.
The person whom I spoke to was Kavya Bhavya. No one gave me any Reference ID. The rep Scanned the code in the Mobile and suggested me to wait for 20 mnts to get an update.
After some time when I come back they just said the mother board has to be replaced.

In case you want to call me I am available only after 3.30 PM as I work Night shifts.

Regards
Christopher

Nov 08, 2016

Updated by Anbarasan Christopher Hello Team,

I have not had any update or calls from you yet.
Please let me know if you have any update for me. I have to decide if I have to get the motherboard replaced or buy a new mobile. I still don have a mobile for my self please give me an update.
I am done awaiting for your call.

Regards
Chris

Nov 19, 2016

Updated by Anbarasan Christopher Thank you for your wonderful support.
Redme is far better than your product.
I will make sure I will suggest all my friends and families never buy samsung AT ALL