[Resolved] Samsung India — Samsung S7

Avilesh Bhutani

from Delhi, Delhi

Address:

Jaipur, Rajasthan

Hi!
This is Rakesh Choudhary purchased Samsung S7 on 21st June 2016 from reliance store, near Ganpati plaza, M I road, Jaipur (Rajasthan). I am facing problem ever since I have purchased. The phone gets hanged. Received an update, which I updated but still problem persists. Took handset to store where they formatted my phone due to which data got lost and they also updated using their software but still same problem is there. Showroom people have shown their incapability in resolving this issue. Hence I request you to replace my phone.
Thnx

Rakesh Choudhary.
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Sep 28, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Avilesh Bhutani

from Delhi, Delhi

Received call from customer care and they asked me to take the handset S7 to service centre. As desired, I took the handset to service centre where they checked and said we will replace the motherboard. I am telling you very clearly that I am not going to allow to do that since my Samsung S7 ( the premium phone as on date) is only two months old and facing problem since then. I strongly recommend to replace my phone with new.

Rakesh Choudhary.
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