[Resolved] Samsung India — Service centre | |||||
Good afternoon. First of all i am really fed with samsung mobile and even samsung servicing center. It's our mistake to busy samsung beacuse there is one servicing center in kakinada, east godavari district. On oct 8 th i have buyed the new mobile, within ten days there is a problem that my set was not charging at all nearly 10 days ago i gave the mobile for servicing and they have said that we will check it and call u.2 days after i have called and asked that what the problem it is one have said that it was a motherboard complaint we will handover it in 1 week but still i am in doubt and i have called 2 nd day and they have said that it is a charger pin problem billing is completed and please come tomorrow and take your mobile.3 rd day i again called and asked whether my mobile servicing is completed or not again they have said that it's not charging problem and it is a motherboard. One question i am asking u that if servicing center only not able know what the problem it is then why u r running the servicing center and playing the people around u and they are making us to roam like anything to service center. I can't understand that whether they doing the work or playing in service center until i called to them they did not intimate what the problem it was and they are saying we were busy. What the hell is going on and how many days it will take to solve the problem.in present generation the day cannot make out whitout mobile and present i am attending for interviews and i will regularly check out my mails. There is no mobile with me from 10 days and i am going ro internet and surfing mails like anything. Hoe many times i should go and check no one knows when the mail cones and it is wasteof money for us. I am very serious about your servicing center please rectify my problem as soon as possible. Please improve your servicing center without making people to get irritate. Was this information helpful? | |||||
Dec 4, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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