Samsung India — Service failure

Address:	506002
Website:	samsung AC

Please refer my permanent account number [protected]. on registration of my call, your mechanic Mr Kaleem came to my house along with other 2 mechanics on 30.01.2016 to do servicing my AC. Instead of cleaning, he opened every thing and with an extension wire brought with him, kept in the plug and kept other end on PCB resulting a spark came. then he closed the AC without cleaning AC left the house. before leaving the house, he told me that PCB is not working . it is to be changed. And further he told me that after replacing PCB still AC not works, any other item also may be needed.

I want to tell you that, till Kallem, entered into my house, my AC was in good condition and I was using daily without interruption. Instead of calling outsider for cleaning I called your service center unnecessary.

Yesterday your mechanic Mr Kaleem came to my house along with PCB and asked to pay the cost. I said your supervisors responded over phone to change PCB at the cost of Company. Then he left the house without fixing PCB and servicing. And he advised me to talk to Sampath reddy local in charge of Warangal. Why should i talk to him while he hesitating to talk to me.

I contacted your people over phone on 29.1.16, 31.01.16, 02.02.16, 03.02.16, 06.02.16, 07.02.16 and on 09.02.16. You can refer my mail dated 02.02.16.

I request your company to replace the PCB at your cost . I will pay the service charges for cleaning only,

with regards.

N.Kishan
[protected]