Samsung India — Sim slot issue in samsung mobile (sm-e700h) device

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.consumercomplaints.in/new_complaint

Dear samsung customer care team,

This is in reference my previous email reference number [protected] regarding sim slot problem.

As advice by you, i've visited your another service centre but no resolution i got from them. They suggested me to escalate the matter to samsung’s senior management for rectifying the issue under warranty.

In past 2 months i faced 3 issues in the mobile purchased from samsung. The first issue of sim slot not working has already been communicated to you through email bearing reference [protected], in-addition to this subsequent two issues of display problem and home button is not working are also happened in product sold. Post sale within 5 months 3 problems have been occurred in the device, which clearly state that the product sold by samsung is very inferior in quality and doesn't has the level of quality and its durability that can complete its warranty period. Because of these repeated occurrences in the device post sale i am suffering a lot.

Kindly not the 3 issue of home button is not working is happened in the device while replacement of display screen by you service franchisee.

Multiple visits have already been done at your service centres for seeking resolution to the issue regarding sim slot. Now i don’t have much time for this. So kindly look into matter seriously and provide me an appropriate solution to this problem without any cost to me rather than focusing on more money from customer under the pretext of anything.

It is strongly recommended to more focus on quality of product.

In-light of the above, i must say that the device sold to me is completely inferior in quality and needs to be replaced by new device.

Since, it is the quality issue of device sold, so give direction to your service franchisee and write them an email to rectify the sim slot issue under warranty and without any cost.

Regards
Kapil gupta
Ph: +91-[protected]
H.N. 114/ sector-4, chiranjeev vihar,
Ghaziabad