[Resolved] Samsung India — Television

Jayabrindha

from Ozhukarai, Puducherry

Address:

Pondicherry, Puducherry

My television was taken back for pannel change on 02.11.16. But till now I didn't receive the product back and they said they will charge 10% service fee. We called to enquire about the product more than 15 times.. But still all lame excuses are given.. Now I need my product back if not you yourself keep it and I need a refund... If the product is returned also I won't pay the service charge since my product is not delivered in right time..due to reputation of your company names we raised for service but now we feel bad for doing that.. Never excepted..if my product is not received r refunded.. I will file a suit..

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Jan 8, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd