Samsung India — TV Panel did not work properly

Address:

600037

Dear Sir/Madam,

I had bought Samsung Smart TV with 3D 50 inch on 2013, but a week before a thin black line appear in my tv. I reported the same to Customer Support and the executive checked and told that it would cost around INR 50, 000/- (Fifty Thousand rupees) to solve the issue.

I had bought this TV for 1.08000 (one lakh and eight thousand) and it worked properly not even three years completely which is really degrading the Samsung reputation. I cannot expect a floppy product from World's leading brand.

The executive told that this can be covered if you have extended warranty. So it means the product is worth only for 12 months which is not acceptable. I need a replacement for this.

With Regards,
Karthik Ranganathan