[Resolved]  Samsung India — Very poor after sales service, waiting for a solution for more than 40 days

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Samsung electronics India

I bought samsung washing machine in around march2016 and within 4 months its stop working while i am using this twice in month.
When raising complain for the same on customer care support, they are treating very bad manner. I called them 8-10 times to get resolve this, every time they said its under process will take time, you can call later. I never get any call back. Even if you try to get any escalation matrix through their official website, you will get nothing there. Its like they just sell and let you suffer with their poor quality of product as well as their after sales services.

I raised this complain on 7th september but still its not resolve. When asking to transfer this call to next level, every time they said either senior are busy, not available or put my call for long waiting like 20-30 min.

I would suggest all of you please dont buy any samsung product at-least in ncr where they are dealing their customer like this. Its far batter to buy any home appliances from many other brands who give you a proper after sales services.

I recorded each and every call to use it as and when require.