[Resolved]  Samsung India — Warranty & replacement issue

Address:	New Delhi, Delhi, 110076
Website:	www.samsung.com

Reminder - 3

Dear madam / sir,

W. r. t the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 22, 2016 submit a complaint

Reminder-1

Dear madam / sir,

W. r. t the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 20, 2016 submit a complaint
Name of the consumer: soven samanta singhar
City : new delhi
State : new delhi

Dear sir/ma’am

I would like to bring to your notice that i purchased a samsung led tv with model no-32eh4003 from vijay sales in new delhi on 30th october, 2014. while i purchased the tv i was told by the vendor that the tv had triple protection warranty for three years.

In the month of august, 2016, all of a sudden a vertical white line (picture is visible) started appearing on the screen, for which i lodged a complaint with samsung through m/s-vijay sales, lajpatnagar, new delhi and the complaint no is [protected], dated 18.08.16. an engineer ‘mr. ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. when asked for repairs, he told me that it was not in warranty and i needed to pay for it, while i was told by the vendor that my tv would be covered by triple protection warranty for three years. strangely, the vendor did not even give me the warranty card. the triple protection warranty message is being displayed on the left upper corner of my tv as well.

My concern is when i was told by the vendor that it was covered under triple protection warranty then why am i asked to pay for it. it is sheer harassment that i am undergoing. i bought a samsung product believing in the goodwill of the company but i did not know that i would be made to go through so much mental torture. i request you to repair my tv under the aforesaid warranty; else i will be forced to seek help from the consumer court.
Hoping for a positive response from your side.

Regards

Soven samant singhar
[protected], [protected]