[Resolved]  Samsung India — Washing machine

Address:

Bargarh, Odisha, 768028

I bought a front load Washing machine in Oct'2014.Nearly one month before the machine got defunct and some cut wires were found below the machine, I suspected due to invasion of rats inside the machine. I found four holes behind the machine not protected for rats.When I lodged a complaint to the toll free no., the customer care executive told me with irritating language that we should keep the machine in such a place where there would be no rats.I got astonished with such answers.Any how, service engineer came to my house.They informed me that the personnel who installed the machine have not put the rat protection in the holes, which is not my fault as I am lay man unaware of the fact that they have not put the rat protection. The service engineer told me to inform me about the repairing procedure over phone. In the mean time I got shocked to find that a message has been sent to me on the very next day of their visit, which I chanced to see today, that service order[protected] for my SAMSUNG Washing machine has been cancelled due to estimate not approved.Now I am undone. The machine is left idle and the purpose of my investing nearly Rs 23000/- is vain and in spite of SPINAL problem me and my wife are washing clothes by hands.
I request that the personnel who were involved be given a lesson and steps be taken for a quick repair of my machine .If my request is not listened to, then I would take the shelter of COURT OF LAW.
Thanking you.
Prafulla Kumar Panda