[Resolved]  Samsung India — Washing machine

Address:Mumbai City, Maharashtra, 400057
Website:www.samsung.com/in/home

I bough washing machine and these year, one of its parts got damaged. I placed request with customer care executive. However, I have not received any response since last one month. There is misunderstanding between customer care and service center. Service center is claiming that product is out of warranty and customer care is saying product is within warranty. As per records available with me, product and request placed is within warranty period. My reference id is [protected]. I have lodged first request on 21 August 2016 and today it is 23 September 2016. Within this one month, I have called customer care and service center multiple time. However, I just get promises for resolution and no resolution has come to me yet.

I request, please look at my request,
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Oct 28, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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